Troubleshooting Clockwork Error: “Timer has not been stopped or recorded”

This Error mainly occurs when we are continuously working on a same issue and stopping the timer without refreshing that page. Some of the ways to resolve this issue this issue is as follows:

Refresh Before Stopping the Timer

Always refresh the issue page before stopping the timer, especially if it’s been open for a long time.

Check Network Stability

Ensure your internet connection is stable; interruptions can cause Jira to lose sync with the timer.

Clear Cache if Errors Persist

Sometimes browser cache can cause Jira not to update properly, clearing it helps.

If none of these ways resolve the issue then, contact the support team handling clockwork.