What It Is
This article explains how to automatically bring Amazon order cancellations, returns, and refunds into NetSuite using Celigo’s Amazon integrations. It shows how to map Amazon’s Refund/Adjustment API data to NetSuite credit memos, customer refunds, and inventory return authorizations, so your accounting, inventory, and customer service teams stay in sync without manual entry.
Need to Use
Use this when:
> You sell on Amazon MFN or SFP and must keep NetSuite up to date with customer-initiated cancellations or returns.
> Manual creation of credit memos and refunds in NetSuite is time-consuming or error prone.
> You want a unified view of Amazon orders and refunds alongside your other channels.
Key Benefits
Accuracy: Automatically create matching credit memos/refunds in NetSuite for every Amazon refund or adjustment.
Inventory Control: Trigger return authorizations to bring returned items back into stock or mark as non-sellable.
Customer Experience: Quicker refunds and updated account balances improve customer satisfaction.
Compliance: Ensures revenue, fees, and taxes are reversed properly in accounting.
Use Cases
Enable Amazon Refund/Adjustment Flow in Celigo:
Connect your Amazon Seller Central account.
Choose MFN or FBA refund data sources.
Map Amazon Refund Fields to NetSuite Transactions:
Order ID -> Sales Order/Invoice internal ID.
Refund amount -> Credit Memo or Customer Refund.
Returned SKU -> Return Authorization or Item Receipt.
Handle Amazon Fees and Adjustments:
Create custom records or journal entries for restocking fees, promo credits, etc.
Map Amazon settlement data to NetSuite deposits or variances.
Schedule & Monitor the Flow:
Run on a schedule (hourly/daily) or on-demand.
Review error management dashboards to catch mismatches.
By automating Amazon cancellations, returns, and refunds with Celigo, you eliminate manual entry, keep NetSuite accurate, and improve operational efficiency.