NetSuite provides multiple ways to tailor the platform to unique business needs. Understanding when to use standard configuration versus custom scripting is critical for maintaining performance, upgrade safety, and scalability.
1. Configuration (Low-Code Customization)
Configuration options include:
Custom Fields and Records – Extend standard record types with business-specific fields.
Workflows (SuiteFlow) – Automate approvals, notifications, and status transitions without code.
Forms and Dashboards – Customize user experience for specific roles.
2. Customization via SuiteScript
When business logic can’t be achieved through configuration, SuiteScript offers programmable control. Common examples:
Custom validations before record save (User Event scripts)
Automated bulk updates (Scheduled or Map/Reduce scripts)
Custom UI pages (Suitelets)
Client-side field validation and dynamic form behavior (Client scripts)
3. When to Choose Configuration vs. Script
Requirement Best Option Reason
Simple field automation SuiteFlow Easier to maintain
Conditional validations User Event Script Fine-grained control
Custom forms/UI Suitelet Full flexibility
Large-scale data updates Map/Reduce Script Optimized for bulk operations
Best Practices
Document all customizations
Reuse configuration before scripting
Review governance limits regularly