The Subscription Metrics SuiteApp is designed to help NetSuite users track and analyze key subscription business metrics. It’s particularly valuable for SaaS companies and other subscription-based businesses that need to monitor recurring revenue performance. It allows businesses to easily track key metrics like MRR, ARR, churn, and bookings with live dashboards, filters, and detailed reports.
All SuiteSuccess Software editions (standard and premium) globally will include Subscription Metrics dashboard, as it is translated across 26 languages. Customers meeting the pre-requisites below can install the SuiteApp as it’s free of charge.
Availability & Pricing:
- Effective Date: October 16, 2025
- Cost: Free of charge for eligible customers
- Editions: All SuiteSuccess Software editions (standard and premium) globally
- Languages: Translated across 26 languages
Prerequisites
To use this SuiteApp, the NetSuite account must have:
- OneWorld enabled
- Updated to version 25.2 or later
- Advanced Billing feature enabled
- Subscription Metrics feature enabled
- Multi-Currency and Currency Exchange Rate Type features (if applicable)
Core Capabilities
Metrics Tracked:
- ARR (Annual Recurring Revenue) with detailed change tracking
- MRR (Monthly Recurring Revenue) with 12-month rolling forecast
- Customer churn and retention rates
- New customer acquisition trends
- Bookings data
Dashboard Features:
- Live, real-time dashboards
- Filter by: subsidiary, class, item, department, customer, or location
- Multi-period KPI comparisons for trend analysis
- Drill-down capabilities for detailed analysis
- CSV export functionality
- Customizable KPI formulas