Issue
We are trying to find out exactly why sales order numbers are not showing up in the related records tab for the cash sale they were converted to or the RMA.
Solution
In Sales Order you will be able to view the related records such as the associated Cash Sales. However, in Cash Sales‘ related record, that is not the case. The reason behind this is that Related Records are forward going. It provides the record of the applying transaction, not the applied transaction. For example, Cash sales will show records such as cash refund under the related records, but cash refund will not have the related cash sales under related records.
In other words, this is standard behavior in NetSuite.
To identify the related Sales Order of a Cash Sales, please go to:
- Cash sale record > under Sales information classification > check “Created From” field.Under this field, the related Sales Order record will show.