A new security preference has been added to the Customer Support and Service feature. The preference
enables or disables access to the External Case Response Page for your customers. The External Case
Response Page is a web page that contains information about a case.
If you check the External Case Response Page box, anyone with a link can access the web page. If you
clear the box, login to NetSuite is required to access the web page.
The External Case Response Page box is cleared by default.
Note: This preference is available only when the Customer Support and Service feature is
enabled for an account.