Alert on Sales Order for Item $0.00

Limitations of Standard Workflow Possibilities:

  • NetSuite does not provide a Confirm (Warning) action for sublist items after adding each item or before submitting the record.
  • If we use the Return User Error action before submitting the record, all entered details will be lost since the error message appears in a new tab. Additionally, it is not possible to highlight or notify which specific line item has a zero amount.

Note: By default, NetSuite displays a warning message when the unit rate of an item does not match the amount based on the assigned price level in the item line.

Alternative Solution:

  • Explore scripting options to trigger a warning either after adding a line item with a zero amount or before record submission, highlighting the zero line items.

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