You can let the Celigo support team securely access your environments for troubleshooting without compromising security. A Celigo Support user profile is automatically available to all customer accounts. This is the profile that Celigo support representatives will have when they access your account to assist you while troubleshooting problems.
If you are an account owner or an administrator, you can use the following steps to allow Celigo support to access your account:
1. Navigate to the Users tab of your profile.
2. Click the toggle in the Enable user column.
3.Specify the level of access necessary for the Celigo representative to assist you – account wide (admin), or specific integration workspaces (monitor or manage).
4.Set the Expiry date/time (in days or hours). You must provide a value for this field. Celigo recommends 5 days, but the maximum is 180 days.
If you want users of your account who do not have administrator permissions to allow Celigo Support to access the environment when interacting with Celigo support representatives, navigate to the Security tab, click the Celigo Support access subtab, and click the Allow non-admins to grant Celigo Support access toggle.
