Scenario
Ability to associate or attach multiple files into an Item Record.
Solution
User can create a custom record that will store the files and associate it with the Item Records.
1. Create a Custom Record via Customization > List, Records & Fields > Record Types > New
- Set Name: to Files On Item
- Uncheck Include Name Field
- Check Show Creation Date On Record and On List
- Check Allow Quick Add and Enable System Notes
- Check Allow UI Access
- Click Save
2. Click on New Field
- Set Label:to File Attached
- Store Value: Enter Checkmark
- Type Field:Set Document
- Click Save
3. Click on New Field
- Set Label:to Item Parent
- Type Field: Set List/Record
- List/Record Field: Set Item
- Store Value: Enter Checkmark
- Record is Parent: Enter Checkmark
- Click Save
This will create a subtab on the Custom subtab of the Item Record that will allow user to attach several files.