Author: Arnold Xavi

Scenario: When processing a CSV Import for Inventory Transfer, and user notice that the Record Type field on the Scan & Upload CSV File page disappears, the system will still allow to proceed by selecting the CSV File to Import and by clicking on Next. Moreover, the Import Options page will only allow the users to use Data Handling = <=””>Add as the other… Continue reading CSV Import > Inventory Transfer > Unexpected Error

Scenario: User is importing Inbound Shipments via CSV Import. Items are noted to be a Matrix Subitem. In the CSV Response, the error states: “An Unexpected Error has Occurred“. Solution: User may encounter error when trying to import a Matrix Subitem in the Inbound Shipments. This is because the Matrix Subitem name in the Purchase Order includes… Continue reading Inbound Shipment CSV Import for Matrix Subitem shows CSV Response “An Unexpected Error has Occurred”

Scenario Users may encounter error “Unfortunately the Credit Card Transaction Charge Failed > Authentication/Authorization Failed: You do not have permissions to make this API call” when processing a Cash Sale via Credit Card. Solution 1.    Login to Merchant Account in Paypal2.    Edit Profile3.    On Profile Summary Page, click on API Access link4.    Click Add or Edit API Permissions link5.    Remove existing API permission6.   … Continue reading Unable to Charge Credit Card Transaction Due to an API Call Permission

The following are best practices for both form-level and record-level client SuiteScript development. General Use global (record-level) client scripts to get a more flexible deployment model and to port (include in a bundle or SuiteCloud project) than client scripts attached to forms. Using SuiteScript modules When you specify the modules that your script uses, make… Continue reading Client Script Best Practices

Scenario: Error: “Expression record.supervisorapproval Does Not Evaluate to True/False” is returned when Printing or Emailing Purchase Orders using Advanced PDF/HTML Template. The expression record.supervisorapproval is referring to the Standard Supervisor Approval checkbox. If the system couldn’t find a value for this checkbox, whether True or False, then an error will be thrown. Solution: The Supervisor Approval checkbox… Continue reading Advanced PDF/HTML Template Gets An Error: “Expression record.supervisorapproval Does Not Evaluate to True/False” When Printing or Emailing Purchase Orders

Scenario: If the error “An unexpected SuiteScript error has occurred.” is encountered when saving a record that has a workflow running on it, check the workflow for any Send Email action.  When adding a Send Email action on a workflow, there should always be a condition to check for both sender’s and recipient’s email address availability.… Continue reading Resolve Error: “An unexpected SuiteScript error has occurred.” while using Send Email Action of Workflows

You can import matrix options for the following types of items: Assembly/Bill of Materials Lot Numbered Assembly Serialized Assembly Inventory Item Lot Numbered Inventory Item Serialized Inventory Item Non-Inventory Item for Sale Non-Inventory Item for Resale Non-Inventory Item for Purchase Service Item for Sale Service Item for Resale Service Item for Purchase Other Charge Item… Continue reading What all are types of items that we can import matrix options:

Scenario : User navigates to Mass Update > Update Prices page and receives an unexpected error.  Solution : To allow the role to access the Update Prices page with Advanced Employee Permissions enabled, add Employee Record and Employee Public permissions to the role. Navigate to Setup > Users/Roles > Manage Roles Note: Use the Administrator role. Role: Click Edit  Navigate to the Permissions > Lists  Permission: Select Employee Record … Continue reading Resolve Error When User Navigates to Update Prices and Advanced Employee Permissions Is Enabled