User tries to delete an existing Withholding Tax Code but encounters the error above. The Available On field is a mandatory field in the Withholding Tax Code form but it does not have any value populated and the field is greyed out. Solution User can manipulate the form using the Console window by doing… Continue reading Error: “Please enter value(s) for: Available On” when Deleting a Withholding Tax Code
Author: Delna Domini
Setup > Withholding Tax > Tax Codes > Error: Script Execution Usage Limit Exceeded
When customers navigate to Setup > Withholding Tax > Tax Codes, they get an error message (Notice: SuiteScript Error): Script Execution Usage Limit Exceeded Currently, the Withholding Tax Bundle can load the Withholding Tax Code page up to 137 Withholding Tax Code records. If you have created the 138th Withholding Tax Code, you will get… Continue reading Setup > Withholding Tax > Tax Codes > Error: Script Execution Usage Limit Exceeded
Resolve Error: “Please choose item to add” when Updating Cash Sale and Invoice via CSV Import
User is encountering an error message: Please choose item to add when performing Cash Sale and Invoice CSV Import Update if the transaction lines being updated include a non-item transaction line such as Tax Line, Shipping Line and Cost of Sales Line. Solution Open CSV file Remove Tax Line, Shipping Line, and Cost of Sales… Continue reading Resolve Error: “Please choose item to add” when Updating Cash Sale and Invoice via CSV Import
Edit Cash Sale > You cannot change the amount of a refunded transaction. You must first delete the refund.
Editing a Cash Sale that has been refunded to change the amount throws an error upon saving as follows: “You cannot change the amount of a refunded transaction. You must first delete the refund.” Solution The Standard Behavior in NetSuite is refunded Cash Sale cannot be edited. If there is a need to Edit the… Continue reading Edit Cash Sale > You cannot change the amount of a refunded transaction. You must first delete the refund.
Invoice Sales Order Incorrectly Billed as Cash Sale with Processed Cash Refund
A user incorrectly billed Sales Order as Cash Sale instead of Invoice and Cash Refund is already processed by Payment Gateway. The Cash Sale cannot be deleted since it has been already processed by the Payment Gateway and the Payment Event will be floating. Solution Navigate to Transactions > Sales > Enter Sales Orders >… Continue reading Invoice Sales Order Incorrectly Billed as Cash Sale with Processed Cash Refund
Error: “Notice: (SuiteScript) Invalid Account Reference Key 1 Entity xxx” When Saving Credit Card Cash Sale
User generates Cash Sale through Credit Card by saving it but encounters the error: Notice: (SuiteScript) Invalid Account Reference Key 1 Entity xxx. Solution An inactive Bank Account was defaulted on the Payment Method selected. To resolve this: Navigate to Setup > Accounting > Accounting Lists Filters: Type: Select Payment Method Show Inactives: Enter Checkmark… Continue reading Error: “Notice: (SuiteScript) Invalid Account Reference Key 1 Entity xxx” When Saving Credit Card Cash Sale
Cannot Save Cash Sale due to AVATAX not set-up in Subsidiary
A user cannot save a Cash Sale due to AVATAX not being set-up in Subsidiary. When saving a Cash Sale, user receives an unexpected error. Solution Follow the steps below: Navigate to Setup > Accounting > Tax Codes Edit Avatax> Include Company Name in the Subsidiary for AVATAX
CSV Import Update of Cash Sale Error: The total inventory detail quantity must be XXX.
Customer is encountering an error in CSV Import Update of Cash Sale Error: The total inventory detail quantity must be XXX. Solution: Perform CSV Import by following the steps and field mapping below: Setup > Import/Export > Import CSV Records Import Type = Transactions Record Type = Cash Sale Data handling: Update Map the following… Continue reading CSV Import Update of Cash Sale Error: The total inventory detail quantity must be XXX.
Resubmission of EFT (Electronic Fund Transfer) customer payments with Canceled, Failed or Unknown Error status
Whenever users re-submit EFT customer payment, the bank information recorded in the Electronic Fund Transfer tab of the customer record is used. If users updated the bank information prior to resubmission, NetSuite will send the new bank details to Coastal for processing.
Payment does not Display on Customer Refund
1. Go to the Payment 2. Click on Edit 3. On the Apply tab > unmark the checkbox on the Invoice 4. Save. 5. The payment should now appear on Transactions > Customers > Issue Customer Refund page to be refunded. Note: Customers usually refund overpayments. These overpayments are recorded in Netsuite as ‘Unapplied Payment’,… Continue reading Payment does not Display on Customer Refund