Resolve Error: “An unexpected error has occurred.” on Manage Roles Page

Scenario All users are encountering an error when navigating to Setup > Users/Roles > Manage Roles. Solution Create a new Role Saved Search Navigate to Lists > Search > Saved Searches > New Click Role Search Title: Enter Name Click Save Get the Role Search ID Navigate to Lists > Search > Saved Searches Click Filters Type: Select Role Quick Sort: Select Newly Created Roles Saved Search: Click View URL: Copy searchid=xxxxNote: Replace xxxx with the actual id of the search.… Continue reading Resolve Error: “An unexpected error has occurred.” on Manage Roles Page

Resolve Error “You do not have permission to perform this operation” When Accessing the Cases Link from a Custom Center Category

Scenario There is an existing Cases link when creating a Custom Center Category. This link is set for the Cases Center applied to the Support Center roles. The permission error “You do not have permission to perform this operation” will be prompted if the center assigned to the role is not Support Center. If User… Continue reading Resolve Error “You do not have permission to perform this operation” When Accessing the Cases Link from a Custom Center Category

Resolve Error: “You Need a Higher Permission for Custom Record Type Case Related Records to Access This Page” When Creating a Return Authorization

Scenario When creating Return Authorization from Case record using Custom role, it returns “You need a higher permission for custom record type Case Related Records to access this page”. Solution Navigate to Customization > List, Records & Fields > Record Types Record Types: Click Case Related Records Access Type: Select Use Permission List Click Permissions Role: Select Custom RoleNote: Select the Custom Role that is having the error… Continue reading Resolve Error: “You Need a Higher Permission for Custom Record Type Case Related Records to Access This Page” When Creating a Return Authorization

Resolve Error: “There is a file type restriction…” When Attaching File to an Email Template

Scenario Error: “There is a file type restriction for this upload. You are restricted to the following file.” This happens when user tries to attach an excel/csv file to an email template. Solution Upload in File Cabinet Navigate to Documents > Files > File Cabinet Folder: Click a folder Click Add File Pop-Up Window: Select an excel or csv file Click OpenNote: After this, the file… Continue reading Resolve Error: “There is a file type restriction…” When Attaching File to an Email Template

Merge a Template via nlapiCreateEmailMerger() and Send It Via nlapiSendEmail()

Description This article discusses how users may utilize the nlapiCreateEmailMerger() feature to merge templates and send it as emails.SolutionFirst the user needs to create an email template via UI. That can be done by navigating to Documents > Templates > Email Templates > New. Select Text Editor under the template tab. Select Field Type based on… Continue reading Merge a Template via nlapiCreateEmailMerger() and Send It Via nlapiSendEmail()

cannot sortby field ‘[NLSortOption [field=pricelevel2, direction=desc]]’

This issue i faced in my task , An internal error is occuring at the PLP page of New category while selecting any option in the Relevance filter.an error occurred performing search with params: NLBasicSearchRequest [query=, facets=null, offset=0]NLSearchRequest [limit=24, sortOptions=[NLSortOption [field=pricelevel2, direction=asc]], fields=[], fieldset=search, country=US, language=en, currency=USD, region=1, includes=[facets] facet.exclude=[]]”  SolutionUser may try any of… Continue reading cannot sortby field ‘[NLSortOption [field=pricelevel2, direction=desc]]’

Resolve error “Reference Shopflow > Internal Error: Cannot sort by field NLSortOption[field=pricelevel5, direction-desc]”

An out-of-the-box install of Reference Shopflow has the Sort By dropdown available in the facet page. By default, it already has the following selections available: Relevance Price, Low to High Price, High to Low The two options for sorting price does not work initially and will result in the following errors when selected: Internal Error: “Cannot sort by field NLSortOption[field=pricelevel5, direction-desc]”… Continue reading Resolve error “Reference Shopflow > Internal Error: Cannot sort by field NLSortOption[field=pricelevel5, direction-desc]”