Author: Antony Roy

SCENARIO When the client try to export any standard report, they are not able to see the option to download the report via excel or csv etc.. REASON The issue is due to the permission not provided to the role used by the Client. SOLUTION Identify the Role used by the employee. 1.Go to Employee… Continue reading Unable to download Reports from NetSuite

SCENARIO While trying to login to NetSuite the 6 digit code which comes from 2FA authenticator app from Cellphone don’t get approved and account gets Locked for 30 mins. REASON If the this issue is caused suddenly on a particular day. then it means you will have to update the Authenticator app. SOLUTION Go to… Continue reading 2 Factor Authenticator code not working

CONTEXT The Client is trying to change the category of the Vendor record but the category field is disabled. REASON While verifying the vendor record it was seen that the Category was Tax Agency. So in case is a category is type of tax agency then the field will be disabled even though if its… Continue reading Remove Disabled Vendor category field

CONTEXT When finance department run report, they could find different values in report while converted in subsidiary context. The issue can only seen for the journals only REASON This could be when any journals are created in the adjustment period date but the posting period is not changed to adjustment period. SOLUTION Identify the journals.… Continue reading Change in the value in report for Journals

ISSUE. While client trying to create and advance intercompany journal and while trying select the supplier name in the name column in line level the name is not populating. The client even confirm that the supplier is provided with subsidiary access. REASON The issue is because the currency selected in the journal entry was not… Continue reading Unable to select supplier in Advance intercompany Journal

CONTEXT As part of year end process of the organisation, The client wants to change the date of an approved journal which applied to another journal. While trying to edit and change the date the date filed is disabled. SOLUTION We have to un apply the journal. To un apply journal simply edit and save… Continue reading The date field disabled for the Journal

REASON The issue is due to the ledger account that is linked to the expense category is not provided with access to the employees subsidiary even though the expense category has been provided access to the subsidiary. SOLUTION Identify the expense category and its related the expense account. Go to setup> Accounting>Expense category. Click on… Continue reading Invalid Subsidiary error while saving requisition in employee center role