Author: Swathymol O U

Support cases can be escalated to another person if the assigned salesperson cannot resolve the problem. Cases can be escalated to a new employee or a group of employees. To assign an escalatee (The person whom you want to escalate the case) to a support case, Go to Lists > Support > Cases. Select the… Continue reading Escalating Support Cases in NetSuite

Requirement: How does NetSuite functionality of creating internal support cases work? Solution: Cases can be created in NetSuite to track issues reported by customers. Cases can be created by support rep by creating case records when the customer reports a problem. Also, customer issues, questions, or other feedbacks entered through an online case form or… Continue reading Internal Support Cases in NetSuite