Case profiles can be created for support cases. These profiles will enable you to apply different configurations to support cases. Using case profiles provides control over the branding of your support communication. We can create different templates for different profiles which will helps to provide unique support communication for multiple web sites with different branding, From… Continue reading Creating profiles in internal support cases
Author: Swathymol O U
Escalating Support Cases in NetSuite
Support cases can be escalated to another person if the assigned salesperson cannot resolve the problem. Cases can be escalated to a new employee or a group of employees. To assign an escalatee (The person whom you want to escalate the case) to a support case, Go to Lists > Support > Cases. Select the… Continue reading Escalating Support Cases in NetSuite
Internal Support Cases in NetSuite
Requirement: How does NetSuite functionality of creating internal support cases work? Solution: Cases can be created in NetSuite to track issues reported by customers. Cases can be created by support rep by creating case records when the customer reports a problem. Also, customer issues, questions, or other feedbacks entered through an online case form or… Continue reading Internal Support Cases in NetSuite