In SuiteCommerce, especially when working with Site Management Tools (SMT) pages, it’s often necessary to test design or functionality changes without affecting the live production site. Since SMT scripts apply globally across all domains linked to a webstore, introducing changes directly can unintentionally impact customer-facing environments. To avoid this, developers can use the SC.ENVIRONMENT.currentHostString property,… Continue reading Applying Domain-Based Logic in SuiteCommerce SMT Pages
Author: Jeswin Jose
Importance of customer contact roles in SCA
The Importance of Customer Contact Roles in SuiteCommerce Advanced (SCA) Customer contact roles play a crucial role in SuiteCommerce Advanced (SCA) by enabling efficient management and organization of contacts associated with various records, such as opportunities, customers, vendors, and partners. These roles are essential for users to view and edit contacts using the Customer Center… Continue reading Importance of customer contact roles in SCA
Resolving Incomplete Configuration Records After a Sandbox Refresh
Sometimes, after a sandbox refresh, the configuration record may not be displayed completely, even after activating all extensions and themes. In some cases, only the configuration of some default templates may be shown, while most of the configurations for custom-made extensions might be missing. To resolve this issue and retrieve the complete configuration record, follow… Continue reading Resolving Incomplete Configuration Records After a Sandbox Refresh
Update Customer Contact roles using csv import in SCA
To update the contact role of a contact associated to a customer record via CSV import, the following steps should be followed: Create a CSV File with the following columns: Customer ID Contact Name Navigate to Import CSV Records: Go to Setup > Import/Export > Import CSV Records. Scan & Upload CSV File Page: Import Type:… Continue reading Update Customer Contact roles using csv import in SCA
Send order confirmation mails to multiple email ids using workflow in SCA
This article contains detailed steps for sending order confirmation emails to additional email IDs other than the primary email ID of a customer. The customer should enter the required email IDs, separated by commas or semicolons, in a new entity field. These email IDs are then added along with the primary email ID, and the… Continue reading Send order confirmation mails to multiple email ids using workflow in SCA
Enabling Credit Card Payer Authentication in NetSuite
Credit card payer authentication adds an extra layer of security to your Commerce website checkout. It allows customers to set up a password linked to their credit card, ensuring that the person using the card is the rightful owner. This helps protect businesses from chargebacks due to disputed transactions. How Payer Authentication Works When payer… Continue reading Enabling Credit Card Payer Authentication in NetSuite
Fixing Issues with Submitting Support Cases in NetSuite: Email Mismatch
If you’re an authorized contact in NetSuite but unable to submit a support case online, the issue might be due to a mismatch between the email address listed in the authorized contact list and the email address used for your NetSuite login. NetSuite requires these email addresses to match for seamless case submission. Why Does… Continue reading Fixing Issues with Submitting Support Cases in NetSuite: Email Mismatch
Troubleshooting NetSuite Support Case Visibility Issue
If you encounter an issue where you successfully create a support case from an authorized contact account but cannot view or find the case afterward, the problem might be related to the employee record associated with the account. When this issue occurs, you may be able to enter the support case subject, answer all the… Continue reading Troubleshooting NetSuite Support Case Visibility Issue
Test Card Decline in the SCA Sandbox Environment with MerchantE Payment Gateway
We recently faced a problem in our SCA Sandbox website with the MerchantE Payment Gateway, where transactions using test cards such as Visa, American Express, and Discover cards were failing, while MasterCard test cards worked fine. This was concerning, as when we tried to test the functionality of the website by placing an order from… Continue reading Test Card Decline in the SCA Sandbox Environment with MerchantE Payment Gateway
Improving Mobile UX with Responsive Design in SuiteCommerce Advanced (SCA)
With mobile commerce on the rise, ensuring your SuiteCommerce Advanced (SCA) store is optimized for mobile users is essential for providing a seamless user experience (UX). Responsive design is key to making sure your site adapts to various devices, from mobile phones to desktops, ensuring that customers have a smooth and enjoyable shopping experience. Why… Continue reading Improving Mobile UX with Responsive Design in SuiteCommerce Advanced (SCA)