Recently a client reported an issue that When an instock items ordered through webstore, the order has placed as backorder quantity item.
solution:
- Check if a location is entered on the Sales Order. If not, then a location must be assigned to the Sales Order so that the system will know where to source the item/s from
- If a location is already entered or MLI = F, edit the Sales Order and reassign the Inventory item / Kit by removing the item first, and reselecting the item
- The item used to be a member of another kit/assembly when a Sales Order was created. However, the kit/assembly was edited to remove the item as its member. The Sales Order retains the condition that the item is still part of the kit/assembly (hence committing the item quantity to the SO) while the Inventory Back Order Report does not.
- Verify if the Commitment Confirmed column in the Line items was marked as Yes since once the Commitment was confirmed when the Item was back ordered, it will no longer be committed upon item availability.
- Verify if the Location set on the Sales Order had its Make Inventory Available checkbox marked in the Location Record.