In your Commerce website interactions, you can enhance customer experiences using SuiteFlow, part of SuiteCloud. SuiteFlow allows you to automate business processes without needing any scripting skills. It creates workflows that manage both standard and custom records by defining stages and conditional actions based on criteria set by you.
Workflows are especially useful for simple tasks, like sending an email when a record changes. They can be built and maintained easily, though understanding logic, saved searches, and business mapping is helpful. For complex business processes, SuiteScript is recommended for added power and flexibility.
To use workflows effectively, first enable SuiteFlow in your NetSuite account by going to Setup > Company > Setup Tasks > Enable Features and checking the SuiteFlow box. Set user roles appropriately for access. After enabling, workflows can be added by navigating to Customization > Workflow > Workflows > New and filling out the required fields.
Workflows consist of various elements such as base records, states, triggers, actions, transitions, conditions, custom fields, and revisions. You can also find workflow templates for common tasks like sales and purchase order approvals to assist with your configurations.