Category: Coding Standard

Previously, email templates were auto-populating the template category and template fields when sending emails from purchase orders and other transaction types. However, as of today, these fields are no longer auto-populating despite being correctly configured in the transaction form setup. Root Cause: NetSuite Support has confirmed that this behavior is due to standard NetSuite functionality… Continue reading Email Templates Not Auto-Populating in Transactions

Users have reported that some orders are being canceled due to phone number or address validation errors. This issue has been affecting both direct order entry and webstore transactions, leading to unnecessary order cancellations. Investigated validation rules for phone numbers and addresses within the Cybersource SuiteApp for NetSuite. Identified that address verification settings were configured… Continue reading Address and Phone Number Validation Causing Order Cancellations

When making changes to a SuiteCommerce Advanced web store, an Internal Error message may appear. One possible reason for this issue is a failed Search Index Update or Search Index Rebuild job. When an active web store item record is updated, NetSuite places a search index UPDATE job into the index queue to ensure proper… Continue reading SuiteCommerce Advanced Web Store Displays ‘Internal Error’ Message

To display item descriptions and keyword META tags on SuiteCommerce Advanced sites, you need to add them to webstore items and include them in the field set configuration. Start by adding the META tags to webstore items. Navigate to Lists > Accounting > Items, select the item to edit, and under the Web Store subtab,… Continue reading Display Item Description and Keywords Meta Tag on SuiteCommerce Advanced Sites

Displaying a discounted price on the SuiteCommerce Standard web store requires adding a strikethrough to the preferred price. To implement this, first, ensure the item price for QTY 0 is greater than QTY 1 by navigating to Lists > Accounting > Items, selecting the desired item, and editing the Sales / Pricing section. Confirm that… Continue reading Apply Strikethrough Prices to Web Store Products in SuiteCommerce Standard

SuiteCommerce Advanced (SCA) does not provide an option to set a default back-order preference in the Web Site Setup record, unlike Site Builder. Instead, the Out-of-Stock Behavior setting must be configured on each item record individually. To prevent back-ordered items from being purchased in your SuiteCommerce Advanced web store, navigate to the item record in… Continue reading Disallowing Back-Ordered Items on Web Orders in SuiteCommerce Advanced Using Reference Checkout