Change author of the system emails

This article describes how to change the author of emails sending from the system.

1. Setup -> Company -> Email Preference -> under Transaction sub tab -> FROM ADDRESS FOR EMAILED FORMS
2. Set FROM ADDRESS FOR EMAILED FORMS as “Subsidiary Return Email Address”
3. Then the RETURN EMAIL ADDRESS added in the subsidiary will be the author for the emails. If the field RETURN EMAIL ADDRESS is empty, then the default email address from company information will be the author

Related informations

After 2018.2 Release, User Access Email Notification containing Active Link from the system (Link to Setup User Password) will be sent coming from NetSuite Notification <nlmailer@notification.netsuite.com>. 

However, this does not apply to User Access Email Notification where an Administrator would setup the Password Manually. The notification email ‘From’ field will be defaulted to the Company Return Email Address unless configured differently in Setup > Company > Email Preferences 

Select the email address you want to show in the From field of email you send with NetSuite:

• Company Return Email Address – Email is sent from the address you enter in the Return Email Address field at Setup > Company Information.

• Subsidiary Return Email Address – Email forms generated in NetSuite are sent using the email address defined in the Return Email Address field at Setup > Company > Subsidiaries.
  
  This option is useful when you have many subsidiaries and you send forms to your customers and vendors using email. You can use this setting to be certain that customers or vendors reply using an email address from the appropriate subsidiary and the information is delivered where it belongs.
  
  Note: This option is available only in NetSuite OneWorld accounts.
  
• User Email Address – Email is sent from the address you enter in the From Email Address field at Home > Set Preferences. If you do not enter an email address here, email is sent from your login email address.