There are instances that user needs to change the PDF version to comply with compatibility in different versions of PDF reader.
- Navigate to Customization > Forms > Advanced PDF/HTML Templates
- Preferred PDF Template: Click Edit
- Inside the head tag of the template, add the meta tag as shown below (Acrobat5 is for PDF version 1.4):
<head>
<meta name=”output-profile” value=”Acrobat5″/>
</head>
4.Click Save