Your Jira admin sets up your default notifications. Depending on the project, you may get notifications when someone adds a comment on an issue or someone completes a work log entry. These actions tend to happen in short bursts, with a few small, individual changes added to an issue within minutes of each other.
Instead of sending one email per change, Jira will consolidate individual updates into a single summary email. To make sure relevant updates are batched together, notifications could be delayed by up to 10 minutes.
Important notifications will come through immediately, like mentions, alerts, SLA notifications, and newly assigned issues.
You can override and control some of these notifications to reduce the amount of email you receive from Jira.
Outside of these settings, you may receive other email notifications including:
- Announcements and updates about your Jira site.
- Updates for issue filter subscriptions if you’ve set them up.
- Notifications for activity outside of Jira, including those regarding your Atlassian account.
Select the email notifications you want!
You can control whether Jira sends email notifications when certain activities occur on issues.
To choose which notifications to receive from Jira:
- Select Your profile and settings (
) > Personal settings. - Click the Email notifications for issue activity dropdown.
- Choose Send me email notifications.
- Select the relevant checkboxes for notifications you want to receive.
You can choose whether you receive email notifications for issue activity when:
- You’re watching the issue.
- You’re the reporter.
- You’re the assignee for the issue.
- Someone mentions you.
- You make changes to an issue.
Even if you clear all checkboxes, you may still receive other email notifications configured by your Jira admin.
Turn off email notifications for issue activity!
By default, you receive the notifications configured by your Jira admin. To choose not to receive any email notifications for issue activity:
- Click the Email notifications for issue activity dropdown.
- Choose Don’t send me email notifications.
You won’t receive any notifications for issue activity but may still receive other email notifications like updates on your Jira site, updates for filter subscriptions, and those regarding your Atlassian account.
Filter emails in your inbox
Summary emails have variable From fields, depending on who’s adding updates to an issue:
- The From field will be the actioner’s name, if only one person added the updates presented in the email.
- The From field will be Jira, if multiple people added the updates presented in the email.
The sender’s email will always be jira@<yourinstance>.atlassian.net