Some common NetSuite scenarios are:
- When users customized a Form (created, moved or deleted new fields) and the changes are not being reflected
- When users switched from one role to another and the tabs in Menu are not changing. Let’s say you have Sales Center on one role and Support Center on another role and the Sales Center menus are being displayed even when you switched to the Support Center role.
- Menus are not aligned properly or distorted
- Navigation bar not displayed correctly (background of the navigation bar is blank)
- When having issues in uploading a CSV file during import
- When having issues exporting Reports/Searches in any format
- When new permissions are added to the role and the links do not appear immediately
- The Center background is transparent, and Check Boxes are missing
Solution
The cache is a temporary folder in which certain web pages that users have viewed or downloaded are being stored. So, when users visit the same page for a second time, the browser speeds up display time by loading the page locally from the cache instead of downloading everything again.
Many browser-related problems can be fixed by clearing the cache and/or the cookies. Cookies, on the other hand, are small pieces of information stored on the computer which save website customization. Is also recommended to delete cache and cookies from time to time to prevent the results from scenarios listed above.
Clear browser cookies to fix issues like sign-in problems (ex: when you change your password and the new password is not being accepted), or for error messages about setting user cookies.
Clear browser cache to fix issues like: Pages that hang, freeze, don’t finish loading or contain old content.
Note
Before clearing your cache and cookies, make sure to keep/remember your password, answers to the security questions and also check whether the phone number or 2FA code generator application is still updated for me to receive the verification code from my Two-Factor Authentication right away