Configure statuses, resolutions, and Priorities!

For a Jira administrator, they can manage or customize default issue statuses, resolutions, and priorities.  

Statuses represent the position of an issue in its workflow. A status can be mapped to one workflow step. Resolutions are the ways in which an issue can be closed.

Add, Edit, and Delete a Status

1. Select
2. > Issues.
3. Under ISSUE ATTRIBUTES, select Statuses. 
4. Click Add Status 
5. Fill in the status name, description and category. 
6. Categories help you identify where issues are in their lifecycle. They also let you map statuses to columns when creating a new board. You can edit the name, description, and category at any time. 
7. Associate the status with a workflow step to activate it.

Use the up and down arrows in the Order column to re-order individual statuses. You can delete any status that is not being used in a workflow. Simply click Delete on the Statuses page. 

Add, Edit, and Delete a Resolution

1. Select
2. > Issues.
3. Under ISSUE ATTRIBUTES, select Resolutions. 
4. Fill in the form below the existing resolutions. You can edit the name and description at any time. 
5. Click Add. 

Don’t name resolutions “Unresolved” or “None”.

Jira automatically shows issues as “Unresolved” when they have no set resolution. Adding a resolution named “Unresolved” or “None” would therefore cause confusion and is not recommended.

Use the up and down arrows in the Order column to re-order individual resolutions. You can delete resolutions by reassigning issues with that resolution to something else (for example, reassigning issues from “Won’t Do” to “Done”). 

Add, Edit, and Delete a Priority

1. Select
2. > Issues.
3. Under ISSUE ATTRIBUTES, select Priorities. 
4. Fill in the form below the existing priorities. You can edit the name, description, icon URL, and priority color (with an HTML color code or by clicking the color chart) at any time. 
5. Click Add.

Use the up and down arrows in the Order column to re-order individual priorities. You can delete priorities by reassigning issues with that resolution to something else (for example, reassigning issues from “High” to “Medium”).