Consolidated Payment feature for a Sub customer in Different Subsidiary

To Accept Payment for a Sub customer in Different Subsidiary :

Currently, it is not possible to use the Consolidated Payment feature if there are Parent and Child customers in different Subsidiaries. Enhancement 208348 has been filed to make the Consolidated Payment feature available for parent and child customers in different subsidiaries. 

As an alternate solution, create separate Journal Entries to record the Payment in the different subsidiaries. For example, Customer Parent in Subsidiary A receives payment for Customer Child in Subsidiary B. The entries will be as follows: 
 

1. Subsidiary A books GL Impact: 

• Dr: Cash/Bank $100.00 

• Cr: Intercompany/suspense account $100.00 

2. Subsidiary B GL Impact: 

• Dr: Intercompany/suspense account XX 

• Dr: Intercompany/suspense account XX 

3. Once the entries are created, the Journal Entry for Customer Child can then be offset against the open Invoice via the Accept Customer Payment page: 

• Navigate to Transactions > Customers > Accept Customer Payment 

• Select Customer Child 

• Click the Apply box next to the Invoice to be paid 

• Click Credits subtab , Click the Apply box next to the Journal created 

• Click Save 

Also Creating a sub customer with a different Subsidiary from the Parent Customer is not allowed if the Consolidate Payments feature is enabled.  

Once the feature is disabled, users can now be able to assign a different subsidiary on the sub customer record. 

To locate: 
 

1. Navigate to Setup> Company> Enable Features> Accounting> Advanced Features> Consolidated Payments 

2. Uncheck the box 

3. Click Save