Create a Link that Opens a New Email Message with Default Email Template

  1. Navigate to Home > Set Preferences > General tab > Defaults section to check Show Internal IDs.
  2. Click Save.
  3.  Navigate to Lists > Employees > Employees.
  4. Take note of the Internal ID of the Employee record where you want the message to be stored.
  5. Navigate to Documents > Templates > Email Templates.
  6. Take note of the Internal ID of the Email Template you want to use.
  7.  Navigate to Customization > Centers and Tabs > Center Links.
  8. Provide a Label (e.g. New Email Message).
  9. For the URL, use the format below:    
    https://system.netsuite.com/app/crm/common/crmmessage.nl?contact=xxx&entitytype=employee&l=T&templatetype=EMAIL&template=yyy

     Where: xxx is the Internal ID of the Employee record in Step# 4 and yyy is the Internal ID of the Template in Step#6
  10. Click Save.
  11. Navigate to Customization > Centers and Tabs > Center Categories > New.
  12. Set the Center Type, Section and Category Name. Under the Values tab > Link column, select the Center link created in Step# 8.
  13. Click Save.

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