Custom Item Field Not Populating in Web Sales Order

Scenario

Custom Item Field is not populating its value on the generated Sales Order when a shopper submits an order in the web store.

To get the value of the Custom Item Field from Web Order and populate it in Sales Order, make sure that the Custom Item Field is applies to Store Item.

Solution

Create a Custom Item Field:

1. Navigate to Customization > Lists, Records & Fields > Item Fields > New
2. Label: Enter a preferred name
3. Click the Applies To tab

• Inventory Item: Enter a checkmark
• Non-inventory Item: Enter a checkmark
• Service: Enter a checkmark

Click Display tab

• Subtab: Select Main
• Display Type: Select Normal

Click Save

Create a Transaction Line Field:

1. Navigate to Customization > Lists, Records & Fields > Transaction Line Fields > New
2. Label: Enter a preferred name

Click the Applies To tab

• Sales Item: Enter a checkmark
• Store Item: Enter a checkmark
• Hidden: Enter a checkmark

Click Display tab

• Display Type: Select Normal

Click the Sourcing & Filtering tab, and set the following:

• Source List: Select Item
• Source From: Select custom field

Click Save