For the item record copy-making process for the custom role of Demand Planning Coordinator. Despite inactivating the workflow, the Brand value continues to be set as “General.” We have also created items by making copies from different roles, but the Brand is not being updated. When we tested with the Administrator role the brand was set as expected.
Please find the following details below for reference.
- The default value for the Brand is initially derived from “General” on the custom segment page.
- It has come to our attention that the Demand Planning Coordinator role lacks the necessary permissions for brand categories.
Upon inspecting the role’s permissions, we found that it lacked the capability to edit brand categories, thereby defaulting to “General” when saving the item record.