- Open the customization page according to the features enabled in your account.
- If the Advanced Site Customization feature is enabled, and you have a Commerce web store, go to Commerce > Content Management > Content > Customize Text. If you have a Site Builder website, go to Commerce > Site Builder > Content > Customize Text.
- If the Advanced Site Customization feature is enabled, go to Setup > Accounting > Preferences > Customize Fulfillment Email (Administrator).
- Select the language you want to customize.
- If you are on the Custom Web Site Text page, look for the custom text row that corresponds to sales order fulfilled text. If you are on the Customize Fulfillment Email page, there is only one custom text row.
- In the Customization column, enter the text you want to use.
- The Default Text column displays the HTML source code for the fulfillment email message. The blank fields in the Customization column are for the customized version of your fulfillment email message.
- If you are familiar with editing HTML and CSS, you can also copy the HTML from the Default Text column to the Customization column and then change the customized text to suit your business needs.
- Click Save.
- Customers now receive your customized email message when their orders are fulfilled.
You can use attribute tags to display information from the sales order (such as the customer name and the sales order number) in the fulfillment confirmation email message. For more information, see Attribute Tags for Use in Email Messages. Attribute tags function in the fulfillment email message regardless of whether you use the Web Store or Advanced Site Customization features.