Users with the Set Up Company permission can modify the following system email templates for automated email notifications.
To modify a system email template:
Go to Setup > Company > Email > System Email Templates
- Click Edit next to the type of email you want to change.
- If you need to modify a non-default system email template, click Edit next to that template.
- If you need to modify a default system email template, you can follow one of these methods:
- In the System Email Templates page, click Customize next to that template.
- In the System Email Templates page, click the name of the template you want to edit. When you are in the default System Email Template record, click Customize.
- Optional. Enter a description of this template.
- If you use the Multi-Language feature, multiple language subtabs appear on the Templates subtab. Click the subtab for the language of the template you want to edit.
- Edit the subject text, as required.
- In the Create Template From field, choose whether to modify template text and tags in the text editor, or to substitute an uploaded file.
- To use a file, choose the File option button. Then, click Add New to upload a file to the file cabinet. You can also click Open to open an existing file in the cabinet file.
- To modify the existing template in the text editor, choose the Text Editor button. Then, edit text and tags in the field below.
- Use the following fields to display tags for inclusion on the template:
- Select a record type in the Field Type list. This selection determines options in Select Field list.
- Select a field in the Select Field list. This selection determines the tag that displays in the Tag field.
- You can replace the tag displayed in the Tag field with information from each recipient’s record. Place the tag between angle brackets in your template.
- If you do not want the customized template available to all users, click the Restrict Access subtab.
- To be the only user for this template, check the Private box.
- To restrict the use of this template to a group of employees, select the group in the Restrict To Group field. (You can create a new group record at Lists > Groups > New.)
- Click the Categories subtab to assign this template to other template categories.
- Select the required category from the Template Category list.
- Click Attach to associate the template with the selected category.
- Click Save.
Ref : https://5432914-rp.app.netsuite.com/app/help/helpcenter.nl?fid=section_N515295.html