All NetSuite accounts and NetSuite-hosted commerce websites will be moved to new data centers over this year(2022).
With this change, they will stop supporting data center-specific domains such as “shopping..netsuite.com” or “checkout..netsuite.com” (In these examples, the asterisk represents the data center identifier). You must replace these data center-specific domains with account-specific domains, such as <accountID>.shop.netsuite.com and <accountID>.secure.netsuite.com.
Your account-specific domain is a domain that includes your unique NetSuite account ID. Each NetSuite account type (production, sandbox, Release Preview, etc.) has a unique Account ID.
Data center-specific domains
These are used for:
- Site Builder
- SuiteCommerce
- WSDK
- Hosting files through File Cabinet
Managed Site Builder and SuiteCommerce solutions have already reflected the change and are using the new domains automatically. However, any hard-coded changes or customization have not changed, and the links may still use the data center-specific domains. You must verify that custom changes and links pointing to your domain are updated to your new account-specific domain.
External Catalog Site (WSDK)
To set up an External Catalog Site, you must modify your website HTML and define settings in NetSuite. In NetSuite you define how your customers navigate between your website, the shopping cart, registration, and checkout.
Before you can enter URLs, you must enable the External Catalog Site (WSDK) feature at Setup > Company > Setup Tasks > Enable Features. You must also check the WSDK box on the Setup subtab of the Web Site Setup record found at Commerce > Websites > Website List.
To integrate the product information that exists in NetSuite with your website, you must copy and paste the links, URLs, and scripts provided by NetSuite into your website HTML. The links provided by NetSuite will take customers from your site to the shopping cart, customer registration page, and checkout. HTML and URLs for querying items enable you to display the products you want to sell on your site. The HTML and URLs provided to you are dynamically generated by NetSuite based on information entered in your account.
File Cabinet
All instances of users accessing files in the File Cabinet from a data center-specific domain in your account are listed in Traffic Health reports.
Correcting File Cabinet URLs
Traffic Health reports identify URLs that use data center-specific domains in your account. You must change the data center-specific domains in the URLs to your account-specific domains. To make the necessary changes to a data center-specific URL:
- You may need the help of a developer in your company.
- You may need to ask your company’s IT department to locate the owner of the item.
- You may need to contact a partner, or a third-party supplier.
Traffic Health Reports
Traffic Health reports identify URLs that use data center-specific domains in your account. You must change the data center-specific domains in the URLs to your account-specific domains.
Administrators and other users with the Set Up Company permission can access the Traffic Health tool at Setup > Company > Company Management > Traffic Health. The first time this page is accessed in an account, click Generate Report to populate the report.
Generating a Traffic Health Report
Each area of NetSuite traffic is evaluated using a specific set of parameters. The Traffic Health report displays results for many NetSuite services. The rows listed in each section of the report can help you to locate the source of the problem. In many cases, you can resolve problems by using an account-specific domain, or by using a method for dynamically discovering the correct domain.
Resolve the items listed for each service, then generate a new report to ensure that there are no more items for you to resolve. Continue this process (fixing all items then generating a new report) until all sections of the report contain the message No records to show. You can review the traffic data to help you identify non-compliant incoming traffic. Non-compliant traffic means traffic that uses a data center-specific domain. After you identify the non-compliant incoming traffic, you must make updates so that the traffic is sent to account-specific domains.
Suite answer id for Traffic Health Video:98544
Correcting Data Center-Specific URLs in Your Account
You can generate a Traffic Health report to help you identify traffic in your account that is using data center-specific domains. The following sections will provide the information separately. Identify the issues in each area and replace the account specific URL wherever the data center-specific domains are used.
- NetSuite UI
- SOAP Web Services
- RESTlets
- External Suitelets
- External Forms
- Commerce
- Inbound Email
- File Cabinet