Applies To
Product: OpenAir
Scenario
User is experiencing login issues when the SAML SSO checkbox in enabled in the user’s Demographic page.
Solution
Users may disable the SAML SSO authentication on the User Demographic page for the meantime to be able to access OpenAir.
- Navigate to Administration > Global Settings > Users > Users
- Select a User
- Click Demographic subtab
- SAML SSO (saml_auth): Remove Checkmark
- Click Save
- Change/reset the Password if the user no longer remembers it
- Contact Support to disable SAML Integration
Note: If updating users by bulk, it is recommended to use the Bulk user change wizard to disable the setting.