It is a systematic process of tracking overdue invoices and persistently sending letters to customers demanding payment. The Dunning process is of 3 types Customer Level Dunning, Invoice Level Dunning, and Invoice Group Level Dunning.
HOW TO INSTALL THE DUNNING PROCESS
Customization>Suite Bundler> Search and install bundle
Bundle id :- 392827
Prerequisites: – enable the features
Setup>Company>Enable features>Suitecloud
Custom records, client suitescripts, Server suitescripts, Advanced PDF/HTML (Beta) Templates, Suiteflow
Under Company
Multi-Languages, Multiple Currencies
SETTING UP DUNNING PROCEDURES
Create dunning templates: – A template is assigned to each dunning level in a dunning procedure. We want to create dunning templates and dunning template records before defining dunning levels in a dunning procedure.
Create dunning-level rules
Create dunning procedures: – A dunning procedure defines the dunning levels or escalation points that determine how and when a customer, invoice, or invoice group will be dunned.
UNDERSTANDING THE DUNNING LEVEL
Dunning levels define the thresholds for overdue amounts and days overdue, as well as the letter templates to use for each level.
CREATE DUNNING LEVEL RULE
Dunning>Setup>Dunning Level Rule>New
Days Overdue will be calculated based on the due date. Can also add negative numbers(-2 format)
CREATE DUNNING PROCEDURE
Dunning>Setup>Dunning procedure>New
In the Applies To field select which type Customer, Invoice, or Invoice Group
Allow Override: – if this field is checked Invoice level dunning procedure will override the customer-level dunning procedure.
CREATING DUNNING PROCEDURES
Before creating the Dunning procedure Dunning Letter Email Template, PDF Template, and Template Records wants to be created.
Dunning>Setup>Dunning Procedure> New
DEFINE DUNNING SELECTION CRITERIA FOR A DUNNING PROCEDURE
We can select the Subsidiaries, Locations, Departments, Classes, Saved searches… to which the dunning procedure wants to apply in the Dunning Procedure on creating or by Editing.
ADDING DUNNING LEVELS TO A DUNNING PROCEDURE
Each dunning procedure must have at least one dunning level. Dunning levels dictate which dunning letter template to use for a particular dunning level rule. A maximum of 15 dunning levels is possible for a dunning procedure.
Levels>Dunning Level Rule>select the Dunning level Rule
Select the Dunning Template to be used for this level in the Template column.
ADD
SETTING PRIORITY ORDER OF DUNNING PROCEDURE
Dunning>Setup>Dunning Procedure Priority
There we can see Customer Procedures, Invoice Procedures, and Invoice Group procedures. Select whose priority wants to change. Click EDIT. Drag and drop the Dunning procedures to the desired position. Save
ASSIGNING DUNNING PROCEDURE
The dunning procedures can be assigned at the Customer or Invoice levels.
ASSIGNING DUNNING PROCEDURE TO A CUSTOMER
A dunning procedure can be assigned to the customers automatically by the system when a customer record is created through User Interface. This is assigned based on the subsidiary, saved search, and dunning procedure priority which are given in the dunning procedure record. If the ‘Automatically assign to customers’ box is unchecked in the Dunning Procedure record this automatic assigning will not work.
A dunning procedure can be assigned to customers manually or semi-automatically. In order to do this on customer creation the role level wants to be Dunning Director. Dunning manager assigned to the customer can edit the Dunning Procedure.
Dunning procedure can be assigned to customers on
Customer> Dunning Subtab> Procedure setup
Here we can select the dunning procedure for this customer, only the dunning procedures corresponding to this customer based on the Subsidiary, Saved search … can be selected here.
MANAGE DUNNING
By default Administrator, Dunning Director, and Accountant have full permission over dunning letters. The dunning manager and A/R clerk role can manage the dunning process for the customers, invoices, and invoice groups for which they are assigning the dunning manager role.
ASSIGNING DUNNING MANAGERS
Only the Administrator, Dunning Director, and Accountant roles can create and assign dunning procedures and edit the assigned dunning manager on a customer, invoice, or invoice group.
PAUSING AND RESUMING DUNNING
We can pause the dunning procedure for a particular customer, invoice, or invoice group because of any reason and can resume it when required.
Pausing Dunning
Dunning> Procedure Setup
Check Pause dunning box
Give reason
Save
Resume Dunning
Dunning> Procedure Setup
Uncheck Pause Dunning box
Save