The Email Preferences page is where users with the Administrator role can set up global email preferences for their company. Preferences set on these pages affect all users in your NetSuite account.
Go to Setup > Company > Email > Email Preferences.
Complete the required fields as detailed in the following sections.
Click Save.
General
- Global BCC List (Separate Addresses With Commas)
List email addresses to which you want to send blind copies of all outbound email messages, including transactions, individually sent emails, email merges, campaign emails, and system response emails. Separate multiple addresses with commas.
- Global Footer
Enter text to be included at the bottom of every outbound email message, including emailed transaction forms, individually sent emails, email merges, campaign emails, and system response emails. This text can meet legal requirements and serve as a disclaimer.
- Default Mail Merge Domain
Select the campaign email domain you want selected by default on your email and templates.
A campaign domain is required if you send more than 10,000 bulk email per month.
- Enable Email Alerts for WS and CSV Imports
To improve performance and avoid unnecessary email, by default email alerts are not sent for updates made by CSV imports or Web services integrations. Check this box to cause email alerts to be sent for CSV imports and Web services integrations.
- Remove email addresses from Bounced Email Address list after
Enter the number of days that must elapse before an email address that resulted in a bounced email message is removed from the Bounced Email Address list. Email addresses on this list are not sent email from NetSuite within the time period you set here. That includes all types of email, including individual email messages and those sent in bulk through mail merge or marketing campaigns.
Transactions
Customers Default to Email Transactions
Check this box to deliver customer transactions by printing, by email, by fax, or by a combination of the three. The delivery preferences you define default on all new customer records you create. Later, you can change the settings on individual customer records as needed by checking or clearing the appropriate boxes.
Vendors Default to Email Transactions
Check this box to deliver vendor transactions by printing, by email, by fax, or by a combination of the three. The delivery preferences you define default on all new vendor records you create. Later, you can change the settings on individual vendor records as needed by checking or clearing the appropriate boxes.
Send to all Administrators
Check this box to send every employee with the Administrator role a copy of each transaction form emailed to customers or vendors.
Security-sensitive email is always sent to the owner of the email address. For example, password reset email does not obey preferences that override routing rules (such as the Send to all Administrators preference).
CC (Separate Addresses with Commas
In this field, list email addresses to which you want to send copies of emailed transaction forms. Separate multiple addresses with commas or semicolons.
From Address for Emailed Forms
In this field, select the email address to show in the From field of email you send with NetSuite:
- Company Return Email Address – Email is sent from the address you enter in the Return Email Address field at Setup > Company > Company Information
- Subsidiary Return Email Address– Email forms generated in NetSuite are sent using the company email address: Setup > Company > Classifications > Subsidiaries > New.
- User Email Address – Email is sent from the address you enter in the From Email Address field at Home > Set Preferences. If you do not enter an email address here, email is sent from your login email address.
Use Popup for Main Transaction Email Button
Check this box if you want to view and modify the email you send when you click the Email button from a transaction. With this preference enabled, when you click the Email button on a transaction, an email form opens, allowing you to modify the recipients and email text.
If this preference is disabled, when you click the Email button on a transaction, the transaction email is sent immediately.
CC Customer on All Emails Related to Orders Placed by Contacts
Check this box if you want to send all web store order email messages to: the contact who placed the order, AND the email address defined for the customer
If this box is not checked, all web store order email is sent only to the contact who placed the order. No email is sent to the main customer email address.
Default Email Template
Select an email template to use as the default template for standard transactions. The Standard Transaction Email Template provided with NetSuite is selected by default.
Email Domains (DKIM)
Click the Email Domains (DKIM) subtab to set up DomainKeys Identified Mail (DKIM) for the domains from which you want to send email from NetSuite.
By setting up domain keys for your email domains, your DKIM headers are applied to outgoing email messages sent from your NetSuite account. This code header contains information to authenticate the email with the receiving server but does not add any text to your messages.
Email Options
Send Email To (Separate Addresses With Commas)
Choose this option to ensure email messages are delivered to specific addresses.
Enter the email address or email addresses to which to deliver email messages. Separate each email address entered with a comma.
Choose this option when testing your web store in your Sandbox or in your Release Preview accounts. This option ensures web store generated email messages are routed to the required recipient.
Send Email to Logged In User
Choose this option to route email messages to the user logged in to the NetSuite UI.
If you select this option, be aware of the following behaviors:
Email messages initiated by an error in a scheduled script follow the notification settings in the script record.
Email messages generated from web stores will not be sent to the user logged in to the NetSuite UI. For example, an order notification email message would be sent to the shopper’s email address, not the logged in user’s email address. To prevent this, choose the Send Email To option instead.
Do Not Send Emails
Choose this option if you do not want any email messages sent.