If user enabled the Multi-Language feature, then user have an option to select a different language.
Solution:
- Access the related Customer record
- Navigate to Preferences subtab
- Check the Language selected
- Unset the Language or select the correct one
- Click Save
Notes:
- When using Basic PDF Layouts, the selected Language in the Customer record is used for BOTH printed and emailed transactions.
- For Printed transactions, user have the option to Print in Customer’s Locale
- For Emailed transactions, the language set in the Customer’s record will be the default.
- When using Advanced PDF Templates, the emailed transactions is the preferred language (Home > Set Preferences > Language).