Emailed Invoice Sent to a Customer Is In a Foreign Language but Printed Copy Is In the Correct Language

If user enabled the Multi-Language feature, then user have an option to select a different language.

Solution:

  1. Access the related Customer record
  2. Navigate to Preferences subtab
  3. Check the Language selected
  4. Unset the Language or select the correct one
  5. Click Save

Notes:

  • When using Basic PDF Layouts, the selected Language in the Customer record is used for BOTH printed and emailed transactions. 
  • For Printed transactions, user have the option to Print in Customer’s Locale 
  • For Emailed transactions, the language set in the Customer’s record will be the default.
  • When using Advanced PDF Templates, the emailed transactions is the preferred language (Home > Set Preferences > Language). 

Leave a comment

Your email address will not be published. Required fields are marked *