When working with Boomi integrations, you might encounter a scenario where a document or data set that should have content is returned empty, and no errors are thrown. This can be confusing because it may appear as though the process is functioning correctly, even though the data is missing.
One common cause of this issue is insufficient permissions assigned to the user role executing the integration. In Boomi, if the role or user account lacks the necessary permissions to access certain data (e.g., read access to specific records or fields), Boomi does not explicitly throw an “invalid permission” or “access denied” error. Instead, it may simply return an empty result set, giving the impression that the integration executed without problems.
To resolve this, you need to verify and ensure that the role assigned to Boomi has all the required permissions to access the data source or system from which it is trying to pull or interact with data. This includes permissions like view, read, or access specific records, fields, or services.
**Steps to Troubleshoot:**
1. **Check Permissions:** Review the permissions assigned to the role used by Boomi, ensuring it has sufficient access rights to the necessary data or records in the source system.
2. **Role Validation:** Cross-check that the role has access to all fields or data types being queried or manipulated by the integration. Lack of access to a single field can result in empty data being returned.
3. **Logs and Alerts:** Use Boomi’s logging and alerting capabilities to identify where data is being missed. If possible, include checks within your process to validate that the data returned is not empty, and trigger alerts if it is.
4. **System-Specific Settings:** If integrating with a system like NetSuite, Salesforce, or any other ERP/CRM, double-check the system-specific permissions for API access or data retrieval.
5. **Testing with Different Roles:** Test the process using different roles with varying levels of permissions to identify if the data is returned correctly when appropriate permissions are granted.
By ensuring that the Boomi role has the right permissions, you can avoid silent failures where empty data is returned without any error notifications, ensuring a smoother and more reliable integration process.