If user wants to include Card Verification Numbers in the credit card authorization process using CyberSource, check the setup for Credit Card Verification (CSC Rules).
Solution
- Navigate to Setup > Accounting > Payment Processing Profiles
- Click on CyberSource name link
- Go to Order Verification Settings tab > Credit Card Verification (CSC) Rules sub tab
- Check if the CSC field with different conditions are set to Verification Review
- No CSC Match | Verification Review
- CSC Not Submitted | Verification Review
- CSC Not Supported by Cardholder Bank | Verification Review
- CSC Service Not Available | Verification Review
Note: Users may include the Customer’s card verification number when requesting for credit card authorization with the above setting. This does not require any additional features to be enabled in CyberSource’s side. Visa and MasterCard support Card Verification Number (CVN) codes.