Error in the search after enabling the auto-numbering for custom record

JIRA- NTI-63 & NTI-64

Scenario: Saved search has been running successfully since it was created, but after a while the client encountered a problem trying to access it and was unable to open it.

Issue: This error occurred after enabling the automatic numbering option on the custom record. In the search has formula criteria includes the ID’s field. When we enable the numbering of the custom record, the field id of ID’s field changed by the system. So the system is not recognized the old field id of ID’s field when run the search.

Solution: We changed the filed id of ID field, then run the search.

Leave a comment

Your email address will not be published. Required fields are marked *