The error you’re encountering during the matrix item export in NetSuite, suggests that some of the matrix children items are missing required criteria for Shopify integration. Here’s what the missing details imply:
- Variation Theme and Variation Options:
- The matrix children must have a variation theme (e.g., size, color) and their respective variation options set properly in NetSuite. Ensure that each child item has the variation attribute assigned correctly, like size or color.
- eTail Channel, Shopify Store:
- The matrix items must be linked to the Shopify store through the eTail channel settings. Check that the child items are assigned to the correct eTail channel (in this case, Shopify).
- eTail Shopify Item ID Map:
- The matrix child items may not have the necessary Shopify Item ID mapping. This mapping associates each child item with its corresponding Shopify item or variant. Ensure that each matrix child has the correct Shopify Item ID in the integration records.
Troubleshooting Steps:
- Check Matrix Item Attributes:
Go to each matrix child item and ensure that the variation theme (like size or color) and the respective options are correctly set.
- Verify eTail Channel Settings:
Ensure that each child item is linked to the correct eTail channel for Shopify. You can check this under the eCommerce tab (if using a connector like Celigo) to verify that the appropriate Shopify store is selected.
- Ensure Item ID Mapping:
Check if the Shopify Item ID is mapped for each child item. You might need to navigate to the integration (e.g., Celigo, FarApp, or NetSuite eCommerce) settings and verify that the Shopify ID is correctly linked.
Once all these fields are populated and properly configured, you should be able to export the matrix item successfully.