Error while adding matrix item to cart

When a shopper adds a Matrix Item to the cart, an error “Sorry, there is a problem with this Item and can not be purchased at this time. Please check back later.” will pop-up and item cannot be added. One of the possible causes of the issue is a misconfiguration of the Transaction Item Options associated for the Matrix Item.

Solution

To resolve:

1. Verify the item option associated to the Matrix Item
2. Navigate to Customization > Lists, Records, & Fields > Transaction Item Options
3. Click on the Transaction Item Options verified in Step 1
4. Click on Sourcing & Filtering sub tab
5. Populate Source List and Source From fields correctly
6. Save