Scenario
The user wants to receive purchase orders and calculate landed costs in the item receipt under the Landed Cost tab.
When receiving purchase orders, there is a landed cost icon in the item receipt line. Upon clicking Save, the prompt message saying that there is at least one item assigned with landed cost appears. However, the landed cost is not calculated under the Landed Cost tab upon clicking OK in the prompt message.
The user is able to use the Landed Cost Template feature when receiving newly created purchase orders. However, the feature is not working when receiving some purchase orders even for users with Administrator roles.
Solution
Check for the date when the purchase order is created.
If the purchase order is created before the Landed Cost Template has been assigned to the item, the Landed Cost feature will not take effect.
To resolve this, the user may perform any of the following before receiving the Purchase Order:
- Set the Landed Cost Template in the item line in the purchase order.
1. Edit the purchase order and set a Landed Cost Template in the LANDED COST TEMPLATE column in the item line.
2. Click Save.
- Re-add the item in the purchase order line.
1. Edit the purchase order and remove the item.
2. Add back the item in the line.
3. Click Save.
- Create a new Purchase Order by using the Make Copy functionality.
1. Open purchase order.
2. Click Edit.
3. However the mouse to Actions > Make Copy.
4. Click Save.
After performing any of the above, the user may now receive the purchase order and be able to calculate landed costs in the item receipt.