Failure to post tax due to no nexus setup

Issue Statement: A common error faced by customers recently is the failure to post tax due to no nexus setup. Here is a quick guide on resolving these posting errors and setting it up correctly.

Solution:

To resolve our concern, we have to follow the steps below

========================

Login as Administrator

========================

I. Create a Nexus for the address

  1. Setup > Accounting > Nexuses > New
  2. COUNTRY = (ex.United States)
  3. Set a STATE/PROVINCE/COUNTY = (ex.COLORADO)
  4. Click Save

II. Add the Nexus in the Subsidiary Record

  1. Setup > Company > Subsidiaries
  2. Edit the Subsidiary record
  3. Go to Nexuses tab
  4. Add under NEXUS = CO
  5. Click Save

III. Import the Tax Codes

  1. Setup > Accounting > Use States Sales Tax Tables
  2. STATE = (ex.CO)
  3. Click Save

IV. Have a Valid Customer Address 

  1. Open a Customer Record
  2. Click Edit
  3. Go to Address tab
  4. Input the correct Zip code
  5. Click Ok
  6. Click Save 

V. Confirm in the email address the taxes are provisioned

VI. Setup the Tax Schedules

  1. Setup > Accounting > Tax Schedules
  2. Edit Taxable
  3. For CO, Set TAXABLE = Yes
  4. Click Save

=======================================

Login to Connector

=======================================

  1. Look for Order Id
  2. Retry posting Order Id

Actual Results: Complete

Expected Results: Complete

Hope this helps!

Leave a comment

Your email address will not be published. Required fields are marked *