If you do not complete the Procedures to Set Up DKIM in Your Production Account, by default, the FROM header on the email you send from NetSuite will be rewritten.
When the FROM header is rewritten, the original email address is moved to the display string, and the SMTP-related email address refers to netsuite.com. For example, an email from jsmith@example.com would be rewritten to jsmith@example.com <system@sent-via.netsuite.com>
What your recipients will see as the sender of the email depends on the email client in use at the recipient’s site.
- Some recipients will see the original email address with the modified <system@sent-via.netsuite.com> FROM header.
- Some of your recipients may not see the original email address at all, but only the display string.
If you are concerned about the branding of the email messages (that is, only your domain name is displayed in the FROM header of your email messages) follow the Procedures to Set Up DKIM in Your Production Account.
Be aware that the sent-via.netsuite.com domain is a shared email domain.
Procedures to Set Up DKIM in Your Production Account
The following procedures contain instructions for setting up Domain Keys in your NetSuite production account and with your domain provider.
- The procedures in NetSuite must be performed by a user with an Administrator role or a user with the Full level of the Set Up Company permission.
- The procedure with your domain provider should be performed by someone with DNS experience.
Complete the following procedures to set up DKIM:
- Enter Domain Keys in NetSuite on the Email Preferences page.
- Set Up a DNS Text Record with your domain provider.
- Activate DKIM Keys in NetSuite after the DNS record is published.
- Verify Your DKIM Setup if you want to receive an email confirming your DKIM setup.