Customer deposits in NetSuite represent prepayments received from customers before fulfilling an order. When accepting deposits via credit card payments such as MasterCard, Visa, and American Express, businesses must ensure seamless transaction processing, proper financial recording, and compliance with payment gateways.
Key Steps in Processing Customer Deposits with Credit Cards
1. Enabling Customer Deposits in NetSuite
To process customer deposits, ensure the feature is enabled:
1. Navigate to Setup > Company > Enable Features.
2. Under the Transactions tab, check Customer Deposits.
3. Click Save.
2. Setting Up Payment Processing for Credit Cards
For credit card transactions (Visa, MasterCard, AMEX, etc.), configure a payment gateway:
1. Go to Setup > Accounting > Payment Processing Profiles.
2. Click New and select a supported gateway (e.g., CyberSource, PayPal, Authorize.Net).
3. Configure the necessary merchant account settings and save the profile.
3. Recording a Customer Deposit with a Credit Card Payment
1. Navigate to: Transactions > Customers > Enter Customer Deposits.
2. Select the Customer associated with the deposit.
3. Choose the Sales Order (if applicable) for the deposit.
4. Enter the Deposit Amount and select the credit card as the payment method.
5. Choose the Payment Processing Profile linked to the credit card type (Visa, MasterCard, AMEX, etc.).
6. Click Submit to process the transaction.