There can be scenarios when the web store description is not shown on the SuiteCommerce Advanced webstore’s product details page.
To solve this issue, the webstore must be configured properly as follows:
- Go to Lists > Accounting > Items
- View any item record displayed on the website > Web Store tab
- Determine if the product description is entered in Web Store Description field (Field ID: storedescription) or Detailed Description field (Field ID: storedetaileddescription)
- Go to Commerce > Websites > Website List
- Edit the website and under the Field Sets tab locate the details field set
- Verify if the appropriate field ID from step 3 is added in the product description in Fields Included
- Go to Commerce > Websites > Configuration
- Select the Website and Domain
- Click Configure
- Navigate to the Shopping Catalog tab and click on the Product Details Information subtab
- Verify the appropriate field ID (storedescription or storedetaileddescription) from step 3 if it is added under the ID column