Applies To
Product: NetSuite 2024.1
Scenario
The Reference My Account homepage shows a clickable Customer Service link. To change the redirect URL, the Configuration.js file may be edited to set your own link.
Prerequisites:
1. Custom My Account folder is already populated with files copied from the Reference My Account folder
2. Select the following touch points under Commerce > Web Sites > Website List > Edit the website > Touch Points tab:
Name = View Customer Center
Web Application = Custom My Account 1.06.0
Solution
1. Navigate to Documents > Files > File Cabinet
2. Navigate to Web Site Hosting Files > Live Hosting Files > SSP Applications > NetSuite Inc. – My Account 1.06.0 > Custom My Account > js > src > app > Configuration.js
3. Edit the file and change the customerSupportURL below to your own link:
// Whats your Customer support url
, customerSupportURL: ‘Enter_your_link_here’
4. Click Save
Note:
1. Any link that does not start with the URL protocol (i.e. http or https) will result to the customerSupportURL being appended as a relative path. For example, https://checkout.na1.netsuite.com/c.XXXXX/MyAccount/index.ssp?sc=6&ext=F#/customerSupportURL. Use an absolute URL instead (e.g. http://www.mydomain.com/customerSupportURL).
2. You may need to close all browser sessions and start a new one to check if the changes have taken effect