REQUIREMENT
We have a case where :
- A sales order was entered for customer A.
- A deposit was created from the sales order.
- The customer on the sales order was changed from A to B.
- The deposit it still with customer A.
I tried to edit the deposit but it’s not possible to change the customer.
Is it possible to change the customer on the deposit to match the Sales Order ?
SOLUTION:
This is unfortunately not possible right now to change the Customer Name on the already created Deposit. We have the following Enhancement request created for this:
161494 – Transactions > Customers > Record Customer Deposit > Edit: Please give user ability to change the Customer/Job field especially when the deposit has not yet been applied to any Transactions
As a workaround is only possible right now to delete the wrong Deposit and create a new one.