- Go to Setup > Users/Roles > User Management > Manage Roles (Administrator).
- Click Customize next to the Customer Center role.
- In the Name field, enter a name for your custom Customer Center role.For example, Website Customer Center.
- In the Subsidiaries field, select the subsidiary your website is associated with.
- Click the Permissions subtab.
- On the Transactions, Lists, and Setup subtabs, click the name of the task for which you want to change access.
- In the Level column, adjust the permission level for the task.For example, to prevent customers from generating statements from their My Account page, change the value from Create to None.
- Click OK.
- Click the Forms subtab. On Transaction and CRM, check the box in the Preferred column next to the form.
- Click Save to create the custom role.