Follow these steps:
- Note down the error message: When a BSOD occurs, it will display an error message on the screen. This message can help you identify the cause of the problem. Write down the error message or take a picture of the screen to reference it later.
- Restart the computer: Sometimes, restarting the computer can resolve the BSOD issue. If the BSOD only happened once, it may be a temporary issue that can be fixed by a simple restart.
- Check for hardware issues: A BSOD can be caused by hardware problems, such as a failing hard drive, malfunctioning RAM, or a faulty power supply. You can run a hardware diagnostic tool to check for any hardware issues. Most manufacturers provide these tools for free on their website. You can also try checking the computer’s temperature to ensure it’s not overheating, as overheating can cause BSODs.
- Update drivers: Outdated or incorrect drivers can cause the BSOD. Make sure all drivers, including graphics and network drivers, are up-to-date by checking the manufacturer’s website or using a driver update tool. If you recently updated a driver, try rolling it back to the previous version to see if that resolves the issue.
- Check for malware: Malware or viruses can cause the BSOD. Run a full system scan with an updated antivirus software to check for any malware or viruses. If your antivirus software detects any malware or viruses, follow the software’s instructions to remove them.
- Remove recently installed software: If you installed new software before the BSOD occurred, remove it and see if the BSOD goes away. Some software can cause conflicts that can result in a BSOD.
- Check for system file corruption: System file corruption can cause the BSOD. You can use the System File Checker (SFC) tool to check for and repair any corrupted system files. To use the SFC tool, open a command prompt as an administrator and type “sfc /scannow” without the quotes. The tool will scan your system files and repair any issues it finds.
- Perform a clean boot: A clean boot starts Windows with only essential services and drivers, which can help identify any conflicts that may be causing the BSOD. You can perform a clean boot by following the instructions in this Microsoft support article.
If the BSOD persists after trying these steps, it may be necessary to seek professional assistance or contact the manufacturer’s support team. They can help you diagnose and fix the problem.