Cases in Employee Self-Service is a ticketing system that helps you to raise your queries/issues with the HR/Payroll Department.
This ticketing system provides a convenient way to raise your cases and there would be communication from HR related to your query throughout the process. You can easily access your request record and follow-up.
This system will improve the overall employee and HR query-handling experience. Please find below the link for a step-by-step process for raising your query through Cases in Employee Self-Service.
http://jobinandjismi.in/wp-content/uploads/2023/05/How-to-raise-a-query-in-Zoho-Cases.pdf