To register a support case, we need access to the NetSuite Account Center portlet.
The only employees who can access the NetSuite Account Center are those assigned one of two special roles: the NetSuite Support Center role and the NetSuite Support Center (Basic) role. These special roles are not displayed in the results of a search for all roles in your account. However, these roles are available in the dropdown list when assigning roles to a user.
How to register a case:
- Navigate to the Support subtab.
- Access the NetSuite Account Center to review support cases.
- Inside the NetSuite Account Center, locate and select the See Support Cases option. Here, you have the ability to both view existing cases and create a new one.
- If you choose to create a new case, you will be directed to a page where you can input all the essential information related to the case.
- Submit the NetSuite case after completing the required details.
- If required, you can attach relevant files or documents to the case after submission.